To experience the benefits of Merchat AI, customers can log on to engage in natural conversation, which will be similar to interactions between a customer and a store associate. We anticipate that generative AI will also unlock more opportunities to iterate on our customer experience, along with additional ways to make the resale experience even more appealing to buyers and sellers.” “With this technology, we’re leveraging the transformative power of artificial intelligence to make it easier for Americans to shop and explore Mercari’s extensive marketplace. “Merchat AI marks an exciting turning point in the evolution of secondhand shopping,” said John Lagerling, Mercari U.S. This new artificial intelligence tool leverages the large language model, ChatGPT, and combs through the millions of items listed on Mercari’s platform in seconds, surfacing real-time recommendations based on the chat prompts given. In addition to searching for and browsing secondhand items, customers can now engage in real-time conversations with Merchat AI to discover product recommendations based on their unique needs. to shop and sell items that are no longer being used, today announced the beta launch of Merchat AI, a new conversational shopping assistant powered by ChatGPT. Mercari, the online marketplace that connects millions of people across the U.S. Mercari Launches Merchat AI, Shopping Assistant Powered by ChatGPTĬonversational shopping assistant now available in beta nationwide to secondhand shoppers

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